Privacy Policy

1) What personal data we collect

If you submit a travel inquiry/booking request form, we may collect the following personal data you provide:

• contact details (name, email address, phone number);
• travel details included in your request (e.g., dates, destination, number of travelers);
• any additional information you voluntarily include in your message.

If you contact us by email, we also process the information contained in your message.

2) How we use personal data

We use your personal data to:

• respond to your inquiry/booking request and communicate with you;
• arrange and manage services related to your request;
• provide customer support and handle questions, complaints, or refunds (if applicable);
• comply with legal obligations and resolve disputes.

If the processing is based on consent, you may withdraw it at any time. Withdrawal does not affect processing performed before withdrawal.

3) Legal basis for processing (Ukraine)

We process personal data in accordance with the requirements of Ukrainian law, including:

- Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

4) Sharing of personal data

We may share personal data with trusted partners and service providers only as needed to fulfill your request (for example, communication/hosting or operational support). We do not sell your personal data.

We may also disclose personal data if required by law or to protect our rights and the rights of users.

5) Storage and retention

We retain personal data for as long as necessary for the purposes described in this Policy, including responding to your inquiry and meeting legal and accounting requirements, after which we delete or anonymize it.

6) Security

We implement organizational and technical measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

7) Your rights

Under applicable Ukrainian law, you may have the right to:

• request access to your personal data;
• request correction or updating of inaccurate data;
• request deletion (when applicable);
• object to certain processing and withdraw consent (where processing is based on consent);
• request information about third parties to whom data is disclosed.

To exercise your rights, contact us using the details in Section 9.

Legal reference: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

8) Related consumer information (distance contracts)

If you enter a distance contract through our website, you must be provided with clear information enabling the supplier to be identified and informing you about the purchase before or at the time of contracting, including the venue/order mechanics for electronic contracting. Legal reference: Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII.

In addition, before you place an order, we provide accurate information about key characteristics and pricing conditions for conscious selection. Legal reference: Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII.

For eligible distance contracts, you must be informed of the right to unilaterally terminate within the statutory period (commonly 14 days, subject to exceptions). Legal reference: Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII.

9) Contact us for privacy requests

For questions about this Privacy Policy or to submit privacy requests, please contact: